Jennifer Kadilak, LICSW
Director of Resident Services
Maloney Properties, Inc. 


Jennifer is the Director of Resident Services for Maloney Properties, Inc., a women-owned property management company working with community-based non-profits throughout New England. Currently she oversees a group of 20 Resident Service Coordinators. Prior to working at Maloney Properties, Jennifer worked for 18 years in residential treatment. She served as Clinical Director at a Community based non- profit in Boston serving traumatized children, pregnant and parenting adolescents, and homeless families. Prior to this she was the Program Director for an assessment and shelter program for latency aged children suffering from abuse and neglect. Jennifer also served as adjunct faculty at Lesley University and was a consultant to a variety of organizations to teach adventure based games and initiatives.


Jennifer holds a BA in psychology from the University of New Hampshire and a Masters Degree in Social Work from Salem State College. She is a Licensed, Independent Clinical Social Worker in the state of MA. She also holds a certificate in Traumatic Stress Studies from the Trauma Center in Brighton, MA.  Jennifer served as Vice President of NERSC from 2014-2018 when she was elected President.

Vice President

Sarah Perks, MSW

Senior Resident Service Coordinator



Sarah started with WinnResidential as a Resident Service Coordinator over 7 years ago at two properties in Charlestown Massachusetts.  As a Senior Resident Service Coordinator, Sarah continues to be the RSC at these properties as well as being responsible for special projects for the Resident Services Department and training new RSCs in the Boston area.  Sarah has a Masters Degree in Social Work from Boston University and is a Massachusetts Certified Resident Service Coordinator.


Prior to working for Winn Residential, Sarah held various positions within the International Institute of New England from Refugee Case Manager to the Interim Director of their Lowell office.  Sarah’s passion has always been related to work in the human service field.  She currently volunteers as Secretary on the board of Smith Park of New York, the home of Camp WA WA Segowea.

Kimberly Whitley
Maine State Housing Authority
Asset Operations Manager 


Kimberly has been employed at Maine State Housing Authority since 2001 and began her career as the organization’s Internal Auditor. Subsequently, Kimberly held a position in the Energy Division where she oversaw the administration of the LIHEAP, Weatherization, Single Family Rehabilitation, and Lead Hazard Control Programs. Since 2011, she has worked in the Asset Management Department administering the State Housing Portfolio of 799 projects/ 18,647 units. She holds a Bachelor of Science degree from Colby College and a Masters of Business Administration from Thomas College and is a Certified Internal Auditor.

Jannel Satterwhite

Hallkeen Management



Amy Alba
Director of Resident Services
Dimeo Properties


Amy Alba is the Director of Resident Services for Dimeo Properties. Amy serves as a service coordinator at three housing complexes for elders and people with disabilities in both Rhode Island and Massachusetts. She also oversees YouthRAP at four family developments and provides support as needed for other developments managed by Dimeo Properties. Amy was the co-chairperson of the 2006 NERSC Conference, “Building Bridges in Housing”, in Newport, RI. She continues to be involved on the NERSC conference planning committee. She is also the newly elected vice president of the Rhode Island Resident Services Development Team.


Prior to working with Dimeo Properties, Amy coordinated several youth and family programs and partnerships. She ran programs for Providence College, Kizirian Elementary School, the Providence Housing Authority and the Mount Hope Learning Center. Amy took part in two years of Americorp and expanded their Teach to Change program as a community based educator. Amy graduated from Providence College with a BA in Public and Community Service. She also has a minor in Spanish and spent time studying abroad in Spain. She maintains her connection to PC by participating as a member of the community advisory board for the Feinstein Institute for Public Service.


Sylvette Betancourt

Community Services Specialist
MassHousing/Community Services


Sylvette Betancourt works in the Community Services Department under the Rental Management Division of MassHousing since 1993. She currently oversees the Resident Programs Unit as the Community Services Specialist. Sylvette has over 17 years of experience working with procurement process, proposal reviews and contract negotiation. As program monitor of youth programs within CBOs (community based organizations) and subsidized housing, she provides technical assistance to program staff and resident leaders on program development and implementation. Sylvette was the co-chair of the 2007 New England Resident Service Coordinator Annual Conference May 8th–11th, 2007 in Brewster, Massachusetts.

Daphne Binder
Resident Activities Director
First Realty Management


Daphne Binder, Lead Resident Activities Director at First Realty Management, has been in the field of Resident Services for 11 years. She currently assists at 14 First Realty managed properties throughout Massachusetts and Rhode Island. Daphne has professional designation in ARM, CPO, and FHC. She views the field of Resident Services as the backbone to an apartment community. She is active in volunteer opportunities for Special Olympics, Easter Seals, and Big Sister organization.

Jennifer Connolly

Acquisitions & Development
Connolly & Partners, LLC


Jennifer Connolly has worked in the real estate and building industry for over 20 years in management, development, and sustainable design. Currently, she oversees acquisitions and development within a growing portfolio. The ability to oversee complex tasks, lead high-performing teams, and effectively represent the interests of residents has been exhibited throughout her career. 


A graduate of Fairfield University with a degree in Politics, her experiences in the field are complemented by her credentials including the LEED Green Associate designation from the U.S. Green Building Council, licensure as a Real Estate Broker, and HUD Resident Services Coordination certification.


Jennifer is an affordable housing advocate and serves New England Resident Service Coordinators as a Board Member and conference planner. She was appointed by the National Association of Housing and Redevelopment Officials to serve on the Community Revitalization and Development Committee and is a member of the Institute of Real Estate Management and the American Association of Service Coordinators.

Susan Colwell
RSC Supervisor & Resident Service Coordinator
Stewart Property Management

Sue Colwell is a Resident Service Coordinator and Supervisor of other Service Coordinators at Stewart Property Management in Bedford, New Hampshire. Prior to her 20 years with SPM, Sue worked as an insurance agent, a Fair Housing and Equal Opportunity Specialist at HUD, and as a social studies teacher. The work which has given her the greatest satisfaction in life was raising the two most adorable and precious cats in the world.

Karen Futoma, MSW

Resident Services Liaison

Connecticut Housing Finance Authority

Karen Futoma, MSW, joined CHFA in June, 2017 to fill a new position as their Resident Services Liaison.  Ms. Futoma has more than 35 years of experience in human services, 32 years of it working for the Town of Newington implementing programs and services pertaining to issues of mental/physical health, substance abuse, financial and housing issues, and crisis intervention.  She started as a social worker, working her way up to the position of Director of Human Services, where she served in that capacity for five years.  

Karen provides support, direction, and implementation assistance for policies and programs to improve the quality of life for residents in SSHP properties.  She works with housing authority staff, owners, property managers, and residents to improve coordination in the delivery of support services, as well as providing training for Resident Service Coordinators.  She also acts as a liaison with state, local and regional social/human service providers.  

Karen is a Certified ADA Coordinator.  Formerly, she was the town liaison for the Fair Rent Commission and Human Rights Commission.  She initiated a statewide working group in 2014 to enhance the response to hoarding situations and was appointed by the Governor to serve on a statewide task force on hoarding.  

She has a Bachelor's Degree in Education and Rehabilitation Services and a Master's Degree in Social Work from the University of Connecticut.  

Elizabeth (Liz) Harper
Resident Services Coordinator
ARCH Beta Properties


Liz is a Resident Services Coordinator for Preservation Management Inc. She serves as a service coordinator at ARCH Beta a low-income housing program that has five building that serve 100+ elders and people with disabilities in Augusta Maine. She recently served as the President of MRSCA for 3 years and has been on the NERSC planning committee for 3 years. She is involved in her local communities by serving on a Mental Health Agency board. Liz was a co-chairperson of the 2017 NERSC Conference, in Rockport Maine held at the Samoset. She continues to be involved on the NERSC conference planning committee. 

Prior to working with the residents at ARCH Beta, Liz worked with autistic children for 5 years after she retired from the State of Maine after working there for 26 plus years. When she left the Department Of Mental Health and Substance Abuse she was the Director of Licensing for the State of Maine for Mental Health, Substance Abuse, Methadone and EAP programs. She had a previous career as a Social worker working with abused and neglected children and adults, working in Child and Adult protective and Adoption. Liz graduated with a Master’s in Public Administration from the University of Orono, and has an undergraduate degree in Behavioral Health.  

Lynn Lippitt

Director, Housing Services
New Hampshire Housing


Lynn Lippitt has been the Director, Housing Services at New Hampshire Housing since 1988. She has developed and implemented a number of housing services programs for residents of multi-family housing and clients of the Housing Choice Voucher (HCV) program. Currently, Lynn oversees their Family Self-Sufficiency Program, HUD Homeownership Counseling Grant Program, and service coordination for the Low-Income Housing Tax Credit program. She holds a B.A. in Psychology and a M.Ed. in Counseling from the University of Maine, Orono. She also has professional certificates in Human Resources from Northeastern and Franklin Pierce universities. Lynn is active in the New Hampshire Association of Professional Service Coordinators and is a past president of NERSC.


Pam Niemi
Resident Services Manager
Peabody Properties, Inc.


Pam, a Resident Services Manager with Peabody Properties, Inc., has been working in the affordable housing industry since 1997.  She began her career with Peabody Properties, Inc. in 2001 as a multi-site Resident Services Coordinator, and was promoted to Resident Services Manager in 2003.  While at Peabody Properties, Inc., Pam has worked as a PRSI Group Adult Foster Care (GAFC) Case Manager, GAFC Quality Assurance Team Member and Supervisor, and the RSC Trainer.  In addition to serving the youth, families, elderly and disabled residents in her buildings, Pam’s experiences include working to develop the GAFC Program in PPI’s Chelsea, Dorchester, and Boston sites; training and mentoring new RSCs in company policies and procedures for Resident Services Administration, Incident Reports, and Reasonable Accommodations; and, working directly and extensively with the Peabody Resident Services (PRSI) President to develop and present training updates on Reasonable Accommodations and Incident Report Follow-up.  She has also served as a co-presenter with the PRSI President in conducting Reasonable Accommodation Workshops at the NERSC Conferences (2005, 2006), and served as the moderator for a PPI panel presentation on “Collaborating with Agencies to Address Lease Violations” (NERSC 2008).  


Pam has served on the Community Teamwork, Inc. Volunteer Advisory Committee (Lowell, MA since 2005, and has been a member of the NERSC Conference planning committee since 2010.  At present, Pam maintains an extensive portfolio exceeding 700 units throughout the Merrimack Valley, North Shore, and Nashoba Valley areas of Massachusetts, serving the youth, families, elderly, and disabled populations residing in these communities.  Pam holds a BS in Psychology from Sewanee:  The University of the South, and a B.S. in Hotel Restaurant Administration from University of Nevada-Las Vegas. 


Kim Pietrorazio, M.S.
Director of Resident Service Coordination
Konover Residential Corporation

A Division of The Simon Konover Company 


Kim Pietrorazio is the Director of Resident Service Coordination for Konover Residential Corporation, a division of the Simon Konover Company. She oversees resident services for a portfolio of ten properties, servicing families, elderly, disabled, homeless, and chronic mentally ill residents. She has over eighteen years of professional experience within the housing industry managing and strategically planning private and non-profit multi-faceted projects in the development, coordination, implementation, and evaluation of case management, social, recreational, educational, health, resident empowerment, neighborhood revitalization and supportive service initiatives. She has successfully designed multi-faceted supportive service programs, policies and procedures, public relations campaigns, funding acquisition and quality assurance programs. At Konover Residential Corporation, Resident Service Coordinators play a vital role on the management team and in the community by assisting residents in preserving residency, achieving and maintaining self-sufficiency, life satisfaction and well being. Kim holds a B.A. in Psychology from Albertus Magnus College an M.S. in Counseling and Community Psychology from Southern Connecticut State University. 


Ann-Marie Plank
Multifamily Management Officer
Vermont Housing Finance Agency


Ann-Marie Plank is a Multifamily Management Officer for Vermont Housing Finance Agency where she has been employed since 1982. She began her career in the Single Family Department as a loan underwriter and coordinator of the single family programs and eventually oversaw the transfer of underwriting.


In 2000, Ann-Marie transferred to the Multifamily department as a management officer overseeing compliance monitoring of approximately 50 multifamily properties under various programs and sources of funding such as tax exempt bonds, Housing and Urban Development’s Section 8 program, Low Income Housing Tax Credits, and Rural Development programs. She holds training certification in Certified Occupancy Specialist, Registered Housing Manager, Low Income Housing Tax Credits and Lead Paint Essential Maintenance Practices. In addition she participates on the Fair Housing Committee and has assisted in coordinating the New England Housing Managers conference in Vermont. Ann-Marie holds a Bachelor of Arts degree from the University of Vermont.

Knijia Sailsman

Housing Stabilization Coordinator

Knijia joined RIHousing in April 2019 as the Housing Stabilization Coordinator in the Division of Leased Housing and Rental Services. Knijia focuses on preserving tenancy for RIHousing-involved tenants and cultivating relationships with new owners to expand the capacity of affordable housing. In addition, she works on obtaining grant funding to increase financial support for low-income families and individuals. Prior to joining RIHousing, Knijia spent three years as a Property Manager for an Elderly/Disabled, Section 8 community in Massachusetts.   


In addition to her experience in the housing field, Knijia has also worked in the human services field, assisting low-income, homeless families, individuals, and veterans and overseeing the Permanent Supportive Housing program for the southeastern region of Massachusetts for a non-profit agency. Knijia attended Suffolk University and Roxbury Community College for Business.

Thomas A. Stokes
Vice President, Community Engagement
Beacon Communities, LLC


Thomas is the Vice President for Community Engagement at Beacon Communities. He holds a Master’s Degree in City Planning from M.I.T. and a Bachelors degree in Urban Studies from the College of the Holy Cross.He has seventeen years of Program Development experience for comprehensive neighborhood planning. He has another ten years of experience in recruitment, administration and advising in Higher Education. He is responsible for overseeing the Resident Services/ Activities staff and programs at 12 Beacon Communities throughout the Northeast. Tom served as President of NERSC, Inc. from June 2010-2014. 


Kathy Tyrrell Luce
Vice President/Principal
Maloney Properties, Inc.


Kathy is Vice President/Principal of Maloney Properties, Inc., a women-owned property management company working with community-based non-profits throughout New England. Kathy oversees large mixed-income affordable housing developments located in Vermont and Massachusetts, and specializes in resident-owned or controlled housing. She was the President of the Vermont Housing Manager’s Association (VHMA) for 7 years and continues to be a member of their Executive Committee. Kathy is also a member of the Board of Trustees and Executive Committee of the Burlington Community Land Trust in Burlington, Vermont.


NERSC, Inc. Board of Directors

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P.O. Box 1019, Glastonbury, CT 06033

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