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Wednesday, May 6, 2020 - Motivational Keynote

Motivation:  A Funny Thing

with Tim Clue

Residents have struggles that are unique to their circumstances. Many suffer from isolation, or are afraid of being judged because of their situations, including poverty, low education, or poor health. Connection, transparency, and trust are a new currency that can help you encourage this population to become active and involved in today’s culture. Tim’s reinvention of motivation as trust and connection is the game changer that inspires teamwork, engagement and collaboration both with your residents as well as with colleagues. His drive to connect the disconnected will reveal how finding the comfort in discomfort is the catalyst for all growth and change.  Attendees will find Tim’s hilarious and dynamic approach reflective of the highly demanding and fast-paced world in which we now work and live.

For more information on Tim, please visit


Thursday, May 7, 2020 - Educational Keynote

Self-Care:  Renewing the Joy in Our Work

with Donna McCarten White

Providers often have limited knowledge of the impact of compassion fatigue and lack skills needed to foster self-care practices.  This presentation is designed to explore the concept of compassion stress and moral residue.  The goal is to equip those who provide care to others in any realm , with the knowledge and skill needed to identify their experiences and create prevention and personal intervention plans.  The result is to renew a sense of wellness and restorative wholeness in their professional work and life systems.


Topics will include: 

What is Compassion Fatigue and Moral Injury?

What are the causes of both?

What is the personal burden of Compassion Fatigue and Moral Residue?

How do I create a personal plan for self awareness?

Donna's Bio.

Friday, May 8, 2020 - Inspirational Keynote

The Owumi Legacy:  Living an Inspired Life presents
Keepers of the Flame

with Judge Milton Wright

Sponsored by
Claudia L. Owumi in memory of her husband, Chief (Dr.) Joseph A. Owumi, Sr.

Lighting the Flame - a lifetime journey begins with one step. 

The Flame enlightens, gives warmth and shows the way.  Your work as a Resident Service Coordinator helps residents discover and follow a clear path to a healthy life, healthy family and healthy community. 

The Flame must constantly be rejuvenated and your commitment of service to the underserved, provides sympathetic guidance requiring them to renew their inner flame. 

The Flame is impartial.  It lights and burns the same for everyone.  Similarly, as judges must be impartial, RSCs must treat everyone with dignity, respect and should expect the same in return. 

The Flame can burn you.  The RSC role is not that different from a judge in that boundaries have to be set, and relevant consequences applied when boundaries are crossed.  Boundary setting is not only beneficial to the people that you serve, but it is also important to your own health and well-being as servants. 

The Flame is your legacy.  Long after the politicians have stopped politicking.  Long after the judges, like myself have retired and moved on to obscurity, your clients will remember what you did for them when they didn't know what to do, when you were the flame to light their path.  

Judge Wright's Bio.


CONTINUING EDUCATION – HUD Minimum Training Requirements 

All service coordinators serving older adults and people with disabilities must have met a minimum of 36 training hours of classroom/seminar time before hiring or within 12 months of being hired.  Ongoing training of 12 hours of continuing education each year is required.   NERSC, Inc. used the HUD’s Service Coordinators In Multifamily Housing Program Resource Guide to provide guidance on which workshop sessions fulfill the below areas.  Please note that workshops may fall into several of these areas, but we chose the one that we felt was the best match.  It remains the responsibility of each attendee to ensure that the training they attend meets HUD’s requirements.

Statutorily Required Training Areas for New Hires                                        Additional Recommended Training Areas:   
(Indicated in this guide with a *)                                                                         (Indicated in this guide with a ^)

· The Aging Process                                                                                           Identifying and Assessing Capabilities and Needs

· Federal and Applicable State Programs and Eligibility                                           Monitoring and Evaluating Services

· Elder Services                                                                                                 Effective Advocacy

· Disability Services                                                                                           Crisis Prevention and Intervention

· Legal Liability Relating to Service Coordination                                                   Working with Other Members of the Property Mgmt Team

· Drug and Alcohol Use/Abuse by Elders                                                              Cultural Competency

· Mental Health Issues                                                                                       Chronic Diseases of the Elderly                                          

Required Ongoing Training Areas (indicated in this guide with a +)                  Sensuality/Sexuality and Older Adults

Þ SCMF Program Online Learning Tool                                                                 Mediation and Conflict Resolution

Þ The Role of the Service Coordinator                                                                 End of Life Issues

Þ Ethics in Service Coordination                                                                          Isolation and Older Adults

Þ Networking in the Community and Identifying Resources                                    Effective Communication   

Þ Basics of Documentation                                                                                 Supportive Service Needs of Persons with Disabilities

Þ Outcomes and Program Evaluation                                                                   Current Trends in Affordable Housing and Healthy Aging

Þ Mental Health & Aging                                                                                    Disease Prevention

Þ Medications and Older Adults                                                                           Hoarding               

Þ Communication Strategies in Working with Older Adults                                      Bullying

Þ Fair Housing & Reasonable Accommodations                                                     Creating and Sustaining Successful Partnership Models

Þ Healthy Aging                                                                                                Dealing with Cognitive Impairments

Þ Professional Boundaries

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