RSC Resources


Posted 2-27-20

Resident Services Coordinator - West End Place - Maloney Properties, Inc. - downtown Boston


Resident Services Program Coordinator - Maloney Properties, Inc.

Posted 2-4-20
Resident Service Coordinator - SHP Management East Hartford/Bloomfield/New Haven, CT


Posted 1-7-20

Resident Service Coordinator - Corcoran Management Company - Framingham, MA

If your company would like to post a RSC employment opportunity, please contact  Postings are removed after 60 days.


New Resources to Learn About Service Coordination
Plus a Toolkit to Guide Grantees in Safeguarding Funds  

The Service Coordinators in Multifamily Housing Online Learning Tool is now available from HUD’s Office of Multifamily Housing Programs. This self-paced, self-directed training provides guidance on how to run an effective service coordination program. It is designed for service coordinators who are new to the program as well as experienced practitioners who want to refresh their skills. The tool includes up-to-date information on program standards for the Service Coordinators in Multifamily Housing; video interviews with practitioners highlighting best practices; and short quizzes to test your knowledge. This training is not required, but is highly recommended by HUD. Service coordinators who complete the training will receive credit towards ongoing training requirements. 

A companion resource guide, HUD’s Service Coordinators in Multifamily Housing Program Resource Guide, expands on the Online Learning Tool to provide additional detail about all aspects of the program. The Resource Guide also provides an overview of what to expect during an on-site or remote review by HUD Regional or Satellite office staff.

An additional toolkit for HUD grantees and sub-recipients, the Multifamily Housing Finance and Grants Management Toolkit, provides supplemental guidance on fulfilling fiduciary grants management responsibilities.  Please note that in addition to Service Coordinators in Multifamily Housing, additional audiences for this toolkit include:

  • Assisted Living Conversion Program

  • Congregate Housing Services Program

  • Section 811 Project Rental Assistance (PRA) Program

  • Service Coordinators in Multifamily Housing

  • Supportive Services Demonstration for Elderly Households in HUD-Assisted Multifamily Housing

All three resources are available on HUD Exchange. If you are new to trainings on HUD Exchange, visit the Getting Started page to learn more about how to take trainings and document completion for HUD.


RSC Resource Guidebooks:

LIHTC Fact Sheets: 


Substance Use/Recovery Resources:


Mental Health Resources:


Hoarding Resources:

  • List of several hoarding websites:hoarding


Health Insurance & Prescription Drugs:



Healthcare Advocate

​Fair Housing

Service Animals:






Social Security:


State Department of Social Services:


Aging Residents:


Emergency Planning and Preparation:  


Fraud/Scam resources:


Legal resources


Law Help 


Housing Finance Authorities​




LGBT Hotline List

CT  True Colors Resource Guide 2019-2020

Health & Safety:

Sexual Violence Resources:

Disability Assistance/Management:


Fall Prevention:

RSC Articles/Additional Websites

Area/On-Going Trainings & Educational Materials:

Note: The above resources are useful when becoming familiar with the philosophy, best practice, and policy for the RSC in affordable housing. However, because the philosophy and practice varies from company to company, readers are strongly encouraged to learn and follow the policies and procedures of their own employer.


Connecticut Association of Resident Service Coordinators in Housing
Ellen Cyr, Co-Chair

Marlene Schempp, Co-Chair



Maine Resident Service Coordinator Association

Cindy-Lou Farrington, President
Phone: (207) 621-7700



Massachusetts Association of Resident Service Coordinators in Housing

Donna Coyle, President




New Hampshire Association of Professional Service Coordinators

Allie VonGlahn, President




Rhode Island Service Coordinator Collaborative

Nicole Reddy, President

Phone:  401-318-1900





Vermont Resident Service Coordinators

Susan Ainsworth-Daniels, President

Is your company in need of a Resident Service Coordinator for your property?  Here are companies
that offer Resident Service Coordinators as needed on a contract basis:  


  • Elderly Housing Management, Inc.
    Contact:  Christine McPherson, LMSW, Director of Resident Services
    Offers:  Quality Assurance, RSC Training, RSC Staffing, Fair Housing & Reasonable Accommodation Training, Property Lease Up Assistance.  


  • Peabody Resident Services, Inc.
    Contact:  Jennifer Zajac, RN
    Program Development Manager
    Providing home care services to residents in MA ages 22+, covered by MassHealth, SCO, OC, and Pace programs and private pay geriatric care management services.  


  • Maloney Properties, Inc.
    Contact:  Jennifer Kadilak
    Director of Resident Services 
    We will work with your staff to develop service plans and programs for your community.  


RSC-Related Services Referral Program
  • AHEPA Management Company
    Offers:  Quality Assurance for Service Coordination, New Hire & Ongoing Training for RSCs, RSC Management and Grant Writing 

    Contact:  Kay Quatroche, Quality Assurance Marketing Manager
    317-288-0808 ext. 137,,

  • Ecologic Entomology LLC
    Offers:  Advanced pest management solutions for homeowners, multi-family housing properties, and commercial properties. Our consulting division provides lab services, IPM plan authoring, seminars, and expert testimony services.

    Contact:  Jonathan Boyar, A.C.E.

    527 Albany Street, P.O. Box 180106
    Boston, MA 02118
    (888)780-0110, (617)989-0110
    (857)991-1760 fax

    Interested in joining the list, please click here for more information on our RSC Referral Program.

Please note that these are paid listings.  
NERSC does not check references or endorse services.  We recommend organizations request and check references prior to accepting any service.



Useful Resources for Resident Service Coordination

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P.O. Box 1019, Glastonbury, CT 06033

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