Reimagining Resident Services
Join your fellow Resident Service Coordinators (RSCs) and affordable housing peers for our most anticipated event of the year! The 28th Annual NERSC Conference: Reimagining Resident Services is scheduled to be held at Mohegan Sun on April 28 - May 1, 2026. This event welcomes all housing professionals from across the country to learn, network, and recharge. Please save and share the important information below with your supervisors to ensure you will be able to participate. View the workshop guide >
Registration and the hotel room block are closed.
Thank you to our premium conference sponsors Wellcare, Maloney Properties, Connecticut Housing Finance Authority, and UnitedHealthcare for your continuous support of advancing the profession of service coordination. View our partners.
Important Conference Information
When is the annual NERSC conference?
The 28th Annual NERSC Conference: Reimagining Resident Services is scheduled to take place Tuesday, April 28 - Friday, May 1, 2026. Register for the conference.
Where is the annual NERSC conference?
Mohegan Sun Casino and Resort located at 1 Mohegan Sun Boulevard, Uncasville, CT 06382.
When does registration open?
Conference registration opens to members on Monday, January 26, 2026, and to guests/non-members on Monday, February 2, 2026. The last day to register for the conference is Thursday, April 9, 2026.
How much does it cost to attend the conference?
Conference registration is $725 for members and $825 for guests/non-members. If you register by Thursday, March 5, 2026, there is an early bird discount. The early bird discount is $675 for members and $775 for guests/non-members. To attend for a single day, Wednesday or Thursday only, tickets are $425.
Is there a single day registration option?
Yes, you can sign-up to attend a single day. To attend for a single day, Wednesday or Thursday only, tickets are $425.
Is there an early bird discount?
Yes! If you register by Thursday, March 5, 2026, there is an early bird discount. The early bird discount is $675 for members and $775 for guests/non-members.
Does the 28th Annual NERSC Conference have a virtual option?
No, the 28th Annual NERSC Conference is an in-person only event. NERSC hosts quarterly virtual webinars and an annual virtual summit in September for those who are unable to attend in person. View our calendar of events.
When is the last day to register for the annual NERSC conference?
The last day to register for the annual conference is Thursday, April 9, 2026.
Who attends the conference?
Resident Service Coordinators (RSCs), Social Workers, Property Managers, Resident Engagement Coordinators, Resident Service Directors, Directors of Resident Services, Community Coordinators, and other affordable housing professionals. View other help FAQs.
Can I pay for the conference by check?
Yes; however, all check payments are due by Thursday, March 5, 2026. To pay by check, select "bill me" as your method of payment on the registration check-out page. If you select "Bill Me" as your method of payment, you are responsible for sending your event invoice to your accounting department to submit payment. Please mail checks to P.O. Box 81, Fall River, MA 02722, and include the invoice number on the check memo. ALL CHECK PAYMENTS MUST BE RECEIVED BY MARCH 5, 2026. IF YOUR CHECK PAYMENT IS NOT RECEIVED, YOUR REGISTRATION WILL BE CANCELLED.
Can I pay for the conference with a credit card?
Yes, credit card payments are accepted and due at the time of registration. The last day to register for the conference is Thursday, April 9, 2026.
Are meals provided at the conference?
Yes. Every effort will be made to accommodate allergy and dietary requests made in advance. Attendees have the option to bring their own meals or purchase food from elsewhere. There will be a breakfast buffet available to registered attendees Wednesday, Thursday, and Friday, and a lunch buffet available Wednesday and Thursday. Spouses and guests of registered attendees are NOT permitted to partake.
What do I wear to the NERSC dance party?
The NERSC dance party stands out as the most highly anticipated event every year. Our theme this year is inspired by Carnivale and encourages bold self-expression. While not required, we encourage attendees to dress in bright colors and tropical attire. Be yourself and join your community on the dance floor! Please remember this is a professional conference and to choose outfits accordingly. All attendees are welcome to participate in this free activity. Conference badge must be worn.
Is the NERSC dance party free to attend?
Yes, the NERSC dance party is free for registered conference attendees. Conference badges must be worn to participate.
Is the Thursday night dinner included with registration?
No, the Thursday night dinner at GAME ON is not included with your registration. This is an optional dinner that you must register and pay for in advance. Dinner starts at 7:00 PM ET.
Is the Thursday night bowling and arcade activity included with registration?
Yes, bowling and arcade night is included with your registration. Conference badges must be worn to participate. This event is separate from the dinner. The dinner is held at 7:00 PM ET, and the free bowling and arcade activities start at 8:00 PM ET.
Where can I view the conference entertainment and wellness activities?
You can view the conference entertainment and wellness activities in the conference guide. View the conference guide.
What do I do when I arrive at Mohegan Sun?
When you arrive at Mohegan Sun, check-in to your room. After you check-in, please visit the NERSC conference registration desk located in the Sky Convention Center to pick up your folder, name badge, conference bag, and any merchandise you purchased. You must wear your conference badge at all times. The registration desk will be open 3:00 PM - 7:00 PM on Tuesday, 7:00 AM - 5:00 PM ET on Wednesday and Thursday, and 7:00 AM - 12:00 PM Et on Friday.
Do you host a session for newcomers or first time attendees?
Yes, we host a newcomer and friends session we call our "Welcome to NERSC! Session". We encourage both first time and returning members to attend. It is a fun and interactive way to kick-off the conference. You are also able to earn an extra 1.5 CEUs for attending.
Are workshops authorized by NASW?
NERSC will be applying for NASW authorization. Upon NERSC’s approval of NASW authorization, all attendees will receive NASW credits. There is no additional cost to attendees.
How do I earn attendance credit and CEUs?
In order to receive attendance credit, attendees are required to: 1. register for the workshop; 2. sign into the workshop by scanning the unique session IN QR code using the Conference App; 3. sign out of the workshop by scanning the unique session OUT QR code using the Conference App; and 4. complete the survey for each workshop. View CEU requirements for RSCs.
Is there a conference app?
Yes, we use the Conference Attendee app developed by Engineerica. You can download the app to your phone through the Apple App Store or the Google Play Store. It is the GREEN icon. You will use the app to view your registered sessions, session locations, scan session QR codes, complete your session surveys, connect with other attendees and sponsors, and receive important event notifications. If you attended last year's conference, it is the same app. You will login using the email address you registered with for this year's conference. Login invitations will be sent to attendees in April.
How many CEUs can I earn at the conference?
You can earn up to 14.5 CEUs in a variety of HUD training areas. View CEU requirements for RSCs.
Is there a maximum attendance limit per workshop?
Yes, there are a maximum number of attendees per workshop. We recommend reviewing the workshop guide, and noting your selected classes before you register for the conference. Workshops will fill up fast. You can only earn attendance credit in the workshops you have registered to attend. View CEU requirements for RSCs.
Where can I find information about the conference speakers and workshops after the conference is over?
You can find information about the conference speakers, workshops, and sponsors by viewing the conference guide located on our recent events page. You can view recent event information from past in person annual conferences and virtual fall summits. View the NERSC recent events page.
What is the conference cancellation policy?
By March 5, 2026: Registrants may cancel their registration without penalty and receive a full refund. Requests for cancellation must be emailed to info@nerscinc.org.
By April 9, 2026: Registrants may cancel their registration and NERSC will issue a 50% refund. If payment has not yet been received, the registrant is responsible for paying the remaining 50% balance. The registrant will not be able to attend NERSC events, including but not limited to live webinars or future conferences, until the balance is paid. If the registrant is no longer with the company that they registered under, the company is responsible for paying the outstanding balance. Requests for cancellation must be emailed to info@nerscinc.org.
After April 9, 2026: No refunds will be granted. If payment has not yet been received, then the registrant will not be able to attend NERSC events, including but not limited to live webinars or future conferences, until the full balance is paid. If the registrant is no longer with the company that they registered under, the company is responsible for paying the outstanding balance. Requests for cancellation must be emailed to info@nerscinc.org.
If NERSC cancels or postpones the 28th Annual NERSC Conference, we will issue a full refund. To further support NERSC and our educational mission, registrants will be provided the opportunity to convert their registration fee into a 100% registration credit that can be used within 12 months of the date of the event toward any NERSC offering.
Is there a hotel room block?
Yes! There is a hotel room block at Mohegan Sun for NERSC attendees. The hotel room rate is $212 plus 15% state occupancy tax and $18 facility fee per night. Attendees usually book a three night stay with arrival on Tuesday, April 28, 2026 and departure on Friday, May 1, 2026. While the last day to book your hotel room is Tuesday, April 7, 2026, please understand that the block may sell out BEFORE this date. This means that if the hotel block sells out, the special discounted rate will no longer be available and the rate shown will reflect the current selling rate. You must both register for the conference and make your hotel accommodations as having one does not guarantee the other.
*As of March 30, 2026 the hotel block is sold out.
Is a credit card required to make my hotel reservation?
A credit card is required to make and hold your hotel reservation. It will not be charged at the time of booking.
Can I pay for my hotel room with a credit card?
Credit cards are the preferred method of payment. If you are paying via credit card, you must present the card you will be using at check-in. If you will be using another card holder’s credit card, Mohegan Sun will need to do a credit card authorization prior to arrival. All guests in need of these details and specified secure link will need to call direct after they have made their team’s hotel reservation(s). The VIP services number is 1-888-226-7711. Mohegan Sun cannot authorize or settle to a third-party credit card payment without the care belonging to and bring present of the guest checking in.
Can I pay for my hotel room with a check?
Credit cards are the preferred method of payment. IF YOUR COMPANY CHOOSE TO SEND A CHECK, all checks must be received by April 9, 2026 and ALL steps listed below MUST be followed.
MOHEGAN SUN WILL RETURN ANYTHING THAT DOES NOT INCLUDE ALL OF THE REQUIRED FIELDS AND WILL CANCEL RESERVATIONS WITH NO METHOD OF PAYMENT.
All checks MUST be accompanied by a memo following the below format.
TO: Mohegan Sun, PO BOX 469, Uncasville, CT 06382
Group Code: NERSC26
Primary Reservation Name: John Doe
Confirmation Number: (found in attendee’s hotel confirmation email)
If company is paying for multiple reservations with one check, the company MUST provide a separate document WITH the name on the reservation AND each individual hotel confirmation number AND the check number for payment. Document example shown below.
Company XYZ NERSC Reservations
Name: John Doe Hotel Confirmation Number: ABC123 Check Number: 201
Name: Jeff Doe Hotel Confirmation Number: DEF123 Check Number: 201
Name: Jane Doe Hotel Confirmation Number: HIJ123 Check Number: 201
Do I need to provide a credit card when I check-in at the hotel?
All guests checking in will be required to provide a credit card for incidentals. No exceptions. There is a one-time incidental hold of $100 due upon check-in.
Can I cancel my hotel reservation?
Hotel reservations must be cancelled 2 days prior to arrival, or it will result in a charge of one night’s room plus tax and fees.
Thank you to our premium conference sponsors Wellcare, Maloney Properties, Connecticut Housing Finance Authority, and UnitedHealthcare for your continuous support of advancing the profession of service coordination. View our partners.
The NERSC conference is for all affordable housing professionals. NERSC provides education for Resident Service Coordinators (RSCs), Social Workers, and Property Managers. NERSC is a provider of authorized Social Worker continuing education credits for renewal of licenses.
Last updated April 13, 2026
