EMPOWERING RSCs
ELEVATING COMMUNITIES
Dedicated to serving affordable housing professionals across the country, NERSC, Inc. is committed to empowering RSCs to elevate their communities through providing a variety of educational events, networking opportunities, and library of valuable resources to support their work. Our board of directors, volunteers, and staff works tirelessly to provide the highest quality experience while keeping registration and membership affordable. We strive to make a positive impact on the lives of affordable housing professionals and the residents they serve.
Thank you to our premium conference sponsors Wellcare, Maloney Properties, Connecticut Housing Finance Authority, and UnitedHealthcare for your continuous support of advancing the profession of service coordination. View our partners.
What We Provide
Membership Community
Whether you are a Resident Service Coordinator, Property Manager, Social Worker, student, or retiree, joining NERSC opens the door to invaluable opportunities. The goal of our membership is to create opportunities to connect with one another in real time as well as have access to resources, best practices, and fresh ideas throughout the year.
Education
We host a variety of in person and virtual events year round to help you meet your continuing education goals. Since 1999, our most anticipated event of the year has been our spring annual conference. It is a time to learn, network, and recharge! Also, by becoming a member, you will receive discounts on all event registrations and access to four free webinars each year.
Who are RSCs?
Resident Service Coordinators (RSCs) are professionals who serve older adults, persons with disabilities, families, and youth in both public housing and privately owned/managed affordable housing communities throughout the country.
Resident service coordination is essential to a healthy and vibrant affordable housing community and contributes substantially to the well-being of residents and successful management of the property.
Professional RSCs fulfill a variety of functions including (but not limited to):
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Coordinating service-delivery through partnerships with community agencies, so that residents can live with independence and dignity;
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Linking residents to social service intervention and support, to achieve and maintain successful tenancy;
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Maximizing resident well-being and quality of life through coordination of onsite health and wellness programs;
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Facilitating youth and family education and enrichment programs to build a sense of community and promote resident self-sufficiency;
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Promoting healthy resident interaction and creating opportunities for resident leadership and community engagement.
NERSC is proudly committed to providing high-quality training and professional development for RSCs and affordable housing professionals in New England and beyond.
What is a Resident Service Coordinator?
A Resident Service Coordinator is a professional who supports residents in affordable housing communities by connecting them to services, resources, and opportunities that enhance quality of life. This role sits at the intersection of housing, health, and community, helping residents maintain stability, independence, and access to the support they need.
What does a Resident Service Coordinator do?
Resident Service Coordinators build relationships with residents and create pathways to essential services. Their work includes coordinating programs, supporting residents through challenges, partnering with local organizations, and helping communities thrive. Each day brings a different need, and their ability to respond with care, organization, and resourcefulness makes a meaningful impact.
How do I earn CEUs as a housing professional?
Housing professionals can earn CEUs through educational programs designed to support their work in the field. NERSC offers CEUs through live webinars, in-person conferences, and ongoing training opportunities that focus on practical, relevant topics. These programs are created with Resident Service Coordinators and housing professionals in mind, making it easier to stay current while continuing to serve communities effectively.
