NERSC is a nonprofit organization providing high quality, affordable education and training for Resident Service Coordinators, social workers, property managers, and affordable housing professionals nationwide.

NERSC serves Resident Service Coordinators and professionals working in affordable housing and community-based resident services.

A Resident Service Coordinator supports older adults, persons with disabilities, families, and youth living in public and privately owned affordable housing communities by connecting residents to services and resources.

Resident Service Coordinators, directors of resident services, social workers, property managers, community coordinators, resident engagement coordinators, directors of community engagement, and housing professionals benefit from NERSC membership.

NERSC has supported Resident Service Coordinators and advanced the service coordination profession since 1999.

NERSC is a 501(c)(3) nonprofit organization.

NERSC is based in Massachusetts.

Contact NERSC by email, phone, or the website contact form.

NERSC supports Resident Service Coordinators through education, training, professional connection, and access to practical resources.

Membership includes early event registration, discounted registration for conferences and virtual events, one free CEU quarterly, quarterly virtual community gatherings, access to the on-demand learning library, a member directory, member discussion spaces, a digital CEU tracking log, and a monthly newsletter.

Membership is open to Resident Service Coordinators, social workers, property managers, community coordinators, and professionals working in affordable housing.

NERSC membership costs 200 dollars per year. Last updated January 2026.

Visit the NERSC website and select “haven’t registered yet,” then follow the prompts to complete membership registration.

Membership includes education discounts, free quarterly CEUs, access to training resources, professional networking tools, and ongoing communication through member-only platforms.

Members receive one free CEU quarterly through live webinars, access to CEUs in the on-demand library, and discounted CEUs through conferences and events.

Live events are not recorded. Some virtual workshops are recorded and made available in the on-demand library for members.

NERSC offers continuing education units through conferences, webinars, summits, and selected virtual trainings.

For eligible events, NERSC applies for authorization through the National Association of Social Workers and provides authorization details on certificates of attendance once approved.

Register for a CEU-eligible event, attend at least 80 percent of the session, and complete required surveys by the stated deadline.

NERSC offers one free CEU each quarter.

NERSC provides virtual trainings through quarterly webinars, virtual community gatherings, an annual fall virtual summit, and an on-demand learning library.

NERSC trainings are open to both members and non-members.

Recorded trainings are available in the on-demand library. Access is included for members and available to non-members for a fee.

Training topics include HUD-required and recommended areas such as disability services, elder services, fair housing, ethics, documentation, mental health, aging, crisis intervention, community resources, service coordination practices, and collaboration with property management teams.

NERSC conferences and virtual events provide professional development opportunities throughout New England.

NERSC provides training aligned with HUD service coordination requirements and best practices for resident services.

The NERSC Annual Conference is a three-day professional conference for Resident Service Coordinators and affordable housing professionals held each spring.

Resident Service Coordinators, social workers, property managers, community coordinators, and housing professionals attend the conference.

The 28th Annual NERSC Conference takes place April 28 through May 1, 2026 at Mohegan Sun in Uncasville, Connecticut.

Conference registration is completed through the NERSC website.

Registration opens January 26, 2026 for members and February 2, 2026 for non-members.

Conference scholarships are offered annually. Applications for the 28th Annual Conference closed December 12, 2025.

Attendees select one workshop per time slot from more than 50 available sessions. Each workshop lasts two hours.

Attendees earn CEUs by registering for workshops, scanning session entry and exit QR codes in the conference app, and completing required surveys.

Breakfast and lunch are provided on select days for registered attendees. Every effort is made to accommodate dietary needs when submitted in advance.

NERSC hosts an annual spring conference, annual fall virtual summit, quarterly webinars, and quarterly virtual community gatherings.

NERSC hosts webinars quarterly.

Most NERSC events are open to non-members.

Upcoming events are listed on the NERSC website calendar.

Webinar registration opens through the website calendar, typically six to eight weeks before the event date.

These awards recognize outstanding leadership, innovation, and impact by Resident Service Coordinators and housing professionals in the field of resident services.

Colleagues, supervisors, residents, and vendors submit nominations.

Nominations typically open in September and close in February.

The NERSC board of directors reviews anonymized nominations and votes on recipients.

Organizations sponsor NERSC through conference, program, and advertising sponsorship opportunities listed on the website.

Sponsorship options range from small advertisements to premium conference sponsorship tiers.

Organizations serving or supporting affordable housing, resident services, and community health frequently sponsor the conference.

Sponsorship supports affordable registration costs, high quality education, and access to expert speakers for Resident Service Coordinators.

NERSC offers a national resource guide and 17 state-specific resource guides compiled by experienced volunteers.