NERSC and Resident Service Coordination

As the premier source of training and professional development for Resident Service Coordinators in New England and beyond, NERSC represents over 550 RSCs and housing professionals.  Our primary function is to honor our commitment to expanding and enhancing the profession of Service Coordination by convening for a professional conference every year in early May as well as offering online training throughout the year. Through education and training at our Annual Conference,  Resident Service Coordinators and other property management professionals are able to come together, share valuable ideas and experience, and stay informed about the latest trends in serving residents in housing.  

The NERSC Board of Directors guides the organization and provides regional leadership on important issues pertaining to ‘best practices’ in resident services. The NERSC Conference Planning Committee is made up of an exceptional team of RSCs from the six New England states, who generously donate their time to work year-round to make the Annual Conference an excellent opportunity for fellow professionals to receive training of the highest quality. NERSC is a 501-C3 non-profit organization. We welcome newcomers and RSCs who are seeking training from across the country.  NERSC is not a membership organization.  There are no dues or fees associated with participation other than the registration fee to attend the annual conference.  


To be the leading provider of education and networking for Resident Service Coordinators, exploring new ways to transform our professional development and the diverse communities we serve.  


Building a community of learning for Resident Service Coordinators to enhance the lives of the people they serve.


  • Education:   Resident Service Coordinators (RSC) who are well-trained in the field are best able to serve residents.

  • Community: Fostering a sense of community strengthens the RSC profession.

  • Impact: Advancing the value-added impact of the work of RSCs promotes positive resident and community outcomes.

  • Diversity & Inclusion:  Diversity and inclusion of each individual enhances and enriches our organization and the communities we serve.