Karen Futoma, MSW, joined CHFA in June, 2017 to fill a new position as their Resident Services Liaison. Ms. Futoma has more than 35 years of experience in human services, 32 years of it working for the Town of Newington implementing programs and services pertaining to issues of mental/physical health, substance abuse, financial and housing issues, and crisis intervention. She started as a social worker, working her way up to the position of Director of Human Services, where she served in that capacity for five years.

Karen provides support, direction, and implementation assistance for policies and programs to improve the quality of life for residents in CHFA’s portfolio. She works with housing authority staff, owners, property managers, and residents to improve coordination in the delivery of support services, provides information and referral, as well as providing training for Resident Service Coordinators. She also acts as a liaison with state, local and regional social/human service providers.

Karen is a Certified ADA Coordinator. Formerly, she was the town liaison for the Fair Rent Commission and Human Rights Commission. She initiated a statewide working group in 2014 to enhance the response to hoarding situations and continues to participate in an ongoing Hoarding Working Group that provides education and training to enhance intervention and understanding of Hoarding Disorder.

She has a Bachelor's Degree in Education and Rehabilitation Services and a Master's Degree in Social Work from the University of Connecticut.