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Deadline for nomination is December 15, 2019

Purpose of the NERSC Excellence in Service Award:

The purpose of the annual NERSC Excellence in Service Award is to recognize Resident Service Coordinators, housing management companies, and others working in the field of housing services throughout New England for outstanding achievement and extraordinary performance in the practice and advancement of service coordination in housing.  This year's conference theme is 2020 Vision for the Future.  Do you know an individual or group that has displayed visionary thinking and successfully implemented programs or modified the way they perform service coordination to better meet the future needs of their residents? If so, nominate them today! 

The Awards Process:

All nominations will need to be submitted by end of day December 15, 2019.  Once all of the nominations are reviewed, they will be narrowed down to the top three nominees.  We will reach out to the person making the nomination to schedule a call to discuss the finalist in greater detail.  All calls will be conducted by January 7, 2020.  The NERSC Board of Directors will review the finalists and decide on the award winner.  The nominating party will be notified by January 15, 2020 so they can decide whether they would like the award to be a surprise to the winner as well as ensure that the attendee has the opportunity to register for the conference.  The award will be presented at the conference.

Members of the NERSC, Inc. Board of Directors are not eligible for consideration for the Excellence in Service Award.  Prior Excellence in Service Award recipients are not eligible for consideration. To inquire about a prospective nominee being a prior recipient, please email andrea@nerscinc.org.  Nominees need not attend the conference in order to win. 

Excellence in Service 2020

2020 Sponsorship, Advertising & Exhibitor Information is NOW Available!

Official Conference Sponsor





2020 NERSC Conference Major Sponsors



2020 NERSC Conference Supporters & Sponsors







NHAPSC - New Hampshire Association of Professional Service Coordinators

Tufts Health Plan

Stewart Property Management

SHP Management Corp.
Pangea Foundation

J. Ryan Solutions, Inc.

Maine Resident Service Coordinators Association

Claudia L. Owumi in memory of her husband, Chief (Dr.) Joseph A. Owumi, Sr.
Kaestner Family - The Jean S. Kaestner Memorial Scholarship

Preservation Management, Inc.

Keene Housing

Connolly and Partners, LLC - The Gertrude L. Connolly Memorial Scholarship

140 Clarendon

RCAP Solutions

First Realty Management

Jean Bernstein & Sam Falzone in Memory of Doug Hemmings

Peabody Resident Services

Rhode Island Service Coordinators Collaborative

Connecticut Association of Resident Service Coordinators in Housing


Dimeo Properties

Vermont Resident Service Coordinators

The Community Builders

Cathedral Square

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Announcement - 10-8-19
Scholarship Applications for the 2020 NERSC Conference are currently being accepted now through 12/15/19. 
For more information
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Resident Service Coordination

Resident Service Coordinators are professionals who serve elders, youth and families in their housing communities in both public housing and privately owned/managed affordable housing throughout the country. 

Resident service coordination is essential to a healthy and vibrant affordable housing community and contributes substantially to the well-being of residents and successful management of the property.


Professional Resident Service Coordinators fulfill a variety of functions including (but not limited to):

  • Coordinating service-delivery through partnerships with community agencies, so that residents can live with independence and dignity;

  • Linking residents to social service intervention and support, to achieve and maintain successful tenancy;

  • Maximizing resident well-being and quality of life through coordination of onsite health and wellness programs;

  • Facilitating youth and family education and enrichment programs to build a sense of community and promote resident self-sufficiency;

  • Promoting healthy resident interaction and creating opportunities for resident leadership and community engagement.

NERSC is proudly committed to providing high-quality training and professional development for Resident Service Coordinators and housing professionals in New England and beyond.

Website Sponsored by




P.O. Box 1019, Glastonbury, CT 06033

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