The NERSC Office will be closed from August 3rd - August 7th.  If you need immediate assistance, please email sam@nerscinc.org.  Otherwise, we will get back to you on Monday, August 10th.  

A Message from NERSC

The past few weeks have brought with them overwhelming feelings of frustration, sadness, anger, and outrage. The countless tragedies, brutalities, and overall unconscionable treatment that the black community has, and continues to endure is unacceptable and must change. The New England Resident Service Coordinators supports the ongoing movement to bring about racial equity and put an end to systemic injustices in this country. 


We believe in the power of education. While training on topics such as diversity, unconscious bias, and ending racism can be found at our annual conferences, we realize that is not enough. Like everyone, we must do more. We must push for increased education on topics that support these beliefs while also providing tools and resources to our RSCs that they can bring back to their communities to empower change.


Among the first steps NERSC will take is to offer a 7-part webinar series for Resident Service Coordinators and other housing professionals to become agents of change. This unique approach to tackling racism, offered by Teja Arbolda, M.Ed from Entertaining Diversity, Inc., is a highly-interactive series that will cover the critical topics such as: diversity basics, understanding your community’s diversity needs, unconscious bias, racial equity, facilitating difficult dialogue, compassion fatigue and healing and data analytics to drive diversity, equity and inclusion.


NERSC will do everything we can to actively support and promote equality, inclusivity, and justice. 

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Interested in presenting a webinar for NERSC?  

Click on the titles below for more information on the training.

Webinars Supported by:

Resident Service Coordination

Resident Service Coordinators are professionals who serve elders, youth and families in their housing communities in both public housing and privately owned/managed affordable housing throughout the country. 

Resident service coordination is essential to a healthy and vibrant affordable housing community and contributes substantially to the well-being of residents and successful management of the property.


Professional Resident Service Coordinators fulfill a variety of functions including (but not limited to):

  • Coordinating service-delivery through partnerships with community agencies, so that residents can live with independence and dignity;

  • Linking residents to social service intervention and support, to achieve and maintain successful tenancy;

  • Maximizing resident well-being and quality of life through coordination of onsite health and wellness programs;

  • Facilitating youth and family education and enrichment programs to build a sense of community and promote resident self-sufficiency;

  • Promoting healthy resident interaction and creating opportunities for resident leadership and community engagement.

NERSC is proudly committed to providing high-quality training and professional development for Resident Service Coordinators and housing professionals in New England and beyond.

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P.O. Box 1019, Glastonbury, CT 06033

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